Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping! The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you! We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details! If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further – your journey begins with us!

We are now calling on all Head of Operations Heroes! OTO is currently on the hunt for a seasoned Head of Operations to join our team! Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market! Join us and let's conquer new horizons together!

Tasks & Responsibilities:

• Develop and implement strategic plans to optimize operations and achieve OTO’s goals;
• Lead and mentor a team of operations specialists to ensure high performance and productivity;
• Monitor key performance metrics to identify areas for improvement and implement necessary changes;
• Collaborate with cross-functional teams to align operations with OTO’s objectives;
• Oversee budgeting, forecasting, and expense tracking for the operations department;
• Maintain effective relationships with external partners and vendors to ensure quality service delivery;
• Drive continuous improvement initiatives to enhance efficiency and effectiveness;
• Stay abreast of industry trends and best practices to inform operational strategies;
• Act as a liaison between OTO’s senior management and operational teams, providing regular updates and recommendations;
• Ensure compliance with regulatory requirements and OTO’s policies;
• Provide guidance and support to resolve complex operational issues;
• Serve as a key decision-maker in operational matters, prioritizing resources and initiatives;
• Develop and implement policies and procedures to ensure the smooth and efficient operations;
• Collaborate with the product and engineering teams to identify and prioritize new features and enhancements;
• Establish key performance indicators (KPIs) and metrics to monitor the performance of our operations team and track progress towards strategic goals;
• Conduct data analysis related to all AGG DC operations;
• Work in collaboration with the Customer Success Team Members to ensure satisfactory customer satisfaction;
• Track and report on operational performance;

Requirements:

For this role, it is essential that have 

• Qualifications: Bachelor’s degree in Business Administration or any related field; Master’s degree preferred.
• Experience: Minimum 8 years of progressive experience in operations, with at least 3 years in a managerial capacity.
• Experience working in the KSA market 

It will be considered a big plus if you:

• International experience
• Previous work in fast-growing SaaS start-ups

Location

At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

Benefits

• ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
• Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps – we've got your back with our Health Insurance coverage/fund depending on your location.
• Mental Health Break: In the grind, take a breather. Our mental health break is your time to recalibrate. Come back sharper, because we all need a mental tune-up.
• Education Fund: This fund is your ticket to staying ahead. Feed that brain and let's level up together.
• Laptop Fund: The one-time laptop fund ensures you're armed for efficiency, innovation, and collaboration.
• Home Office Fund: This one-time home office fund is your ticket to creating a workspace that works for you.
• Happiness Grant: Recognizing that a content team is a productive team, the happiness grant is a professional nod to fostering personal joy. Consider it a token to pursue activities that contribute to your well-being because a fulfilled you is an asset to us all.
• Unlimited Days Off: Our unlimited days off policy is not just a perk; it's a reflection of our commitment to fostering a supportive and results-driven work environment. W value outcomes over hours, trusting our team to prioritize their responsibilities and take as much time as they need to return to work recharged and ready to contribute their best
• Umrah & Hajj: Beyond the grindstone, we've got your spiritual back. Umrah & Hajj support is our way of saying, "Your inner peace is a priority."
• 100% Technical Software: To keep you sharp in the tech game, we cover 100% of technical software expenses.
• Growth Playground: Growth isn't just a catchphrase; it's the air we breathe at OTO. We believe in constant learning for both personal and company-wide evolution. You will always be positively challenged & pushed to grow to your utmost potential.
• Supportive Team: We are growing fast and no two days look the same at OTO, but one thing never changes; your colleagues always have your back and you can always bounce ideas off of them.