Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge – shipping! The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you! We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details! If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further – your journey begins with us!

We are now calling on all Technical Support Intern Heroes! OTO is currently on the hunt for a seasoned Technical Support Intern to join our team! Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market! Join us and let's conquer new horizons together!

Tasks & Responsibilities:

• Assist in evaluating and resolving basic technical issues within OTO’s systems, such as account setups and elementary network configurations, under the supervision of senior team members;
• Help address and handle technical support inquiries from OTO’s clients effectively, forwarding more complex issues to senior staff as needed;
• Collaborate with clients to gather necessary information and apply basic questioning techniques to help identify the root causes of technical challenges;
• Provide entry-level technical support to OTO’s clients through various communication channels (phone, email, chat, etc.), ensuring timely follow-up on issues;
• Assist in crafting basic SQL queries, including using JOINs and subqueries to extract data for troubleshooting purposes;
• Gather valuable know how on the use of tools like Postman and APIs, gaining foundational knowledge of integration processes to assist in resolving technical concerns;
• Support the team in analyzing data using Excel functions, such as XLOOKUP, VLOOKUP, and IF statements, to ensure data integrity;
• Effectively monitor error logs and utilize log management tools (experience with Google Cloud for log monitoring is preferred);
• Accurately document and assist in closing technical issues under guidance;
• Acquire an understanding of eCommerce, warehousing, and shipping processes to enhance the ability to address client inquiries in these areas;
• Participate in testing and quality assurance activities for new software releases and updates as part of your training.

Requirements:

For this role, it is essential that have 

• Currently enrolled in the 3rd or 4th year of a Bachelor’s program in Computer Engineering, Computer Science or a related field.
• Able to commit to working 30 hours per week, with a flexible schedule to accommodate both work and study commitments.
• Excellent written and verbal communication skills in English
• Strong analytical and problem-solving abilities, attention to detail, and the ability to work independently as well as part of a team.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

It will be considered a big plus if you:

• International experience
• Previous work in fast-growing SaaS start-ups

Location

At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum – the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.